Terms & Conditions

1. GUEST OBLIGATIONS

The Guest is responsible for the property during the Guest’s stay.
This responsibility includes:
– taking reasonable care of the property;
– leaving the property at the end of the stay with all utensils, fixtures,
fittings and equipment on, in or about the property in a clean and
tidy condition;
– not removing anything from the property;
– ensuring every door is locked and key returned to the designated
area
The Guest is liable for any breakages or damage caused to the
property or chattels that occurs during the Guest’s stay. When you
arrive at the property, if you notice any pre-existing damages or
breakages, please report these to Devonport Holiday Houses
immediately. Devonport holiday Houses reserves the right to inspect
the property at any time during your stay.

2. PROPERTY SUITABILITY

Guests must review all property amenities, specifications and
unique characteristics, including environmental conditions, to verify
that the property you have selected will be suitable before you
book. Private homes may be constructed with unusual features,
limited accessibility, or be sited amidst potentially hazardous
situations (eg beachfront). Guests with mobility challenges or those
traveling with children are specifically advised to make contact and
to discuss concerns or requirements with our reservation
department as you will not be able to change homes upon arrival.

3. AGE OF GUESTS

The leading group member making a booking must be over 25
years of age. Additionally, all guests who are unaccompanied by a
parent or guardian must also be over 25 years of age. Bookings
made through a third party or family members will be considered
upon prior approval.

4. OCCUPANCY LIMITATIONS AND RESPECT FOR NEIGHBOURS

Each holiday home rental has specific occupancy limits and rules of
conduct, and these are strictly enforced. The number of adults and
children to occupy the rental home must be stated at the time of
booking and must not exceed the allowed number of guests.
Property lines, privacy, and the quiet enjoyment of neighbours are
to be respected at all times, with quiet hours observed between
9pm and 7am each night. Increased occupancy, vehicle traffic,
excessive noise, or illegal activity, will result in a $1000 penalty fee,
eviction, and the forfeiture of all prepaid rentals.

5. PAYMENT & CANCELLATION POLICY

We accept payment via bank transfer, Visa or Mastercard only.

• Because unexpected events can impact your travel plans, we
recommend
that you protect your vacation investment by purchasing travel
insurance.
• For bookings made more than 30 days in advance of your stay, we
require a non-refundable 25% deposit at the time of booking. The
balance is due 30 days prior to arrival.
• Cancellations that occur within 30 days of the arrival date will incur
the total accommodation cost.
• For bookings made less than 30 days prior to arrival, full payment
is
required at the time of booking. Cancellations that occur within this
period incur the total accommodation cost.

6. CHANGES BY GUEST

We will endeavour to facilitate any changes requested after the
booking has been confirmed. Devonport Holiday Houses will charge
a minimum fee of $75 + GST in addition to any extra payments that
become due. Any changes must involve taking the revised rental
period within 30 days of the original booking and is subject to
availability. No change can be made within 30 days of arrival. For
this reason we highly recommend travel insurance.

7. CANCELLATIONS & CHANGES BY DEVONPORT HOLIDAY HOUSES

It doesn’t happen often, but unforeseen circumstances may arise
making a reserved property unavailable, (for example, a holiday
home owner may decide to withdraw their property for its sale,
alterations/repairs, or personal use). Because this is out of
Devonport Holiday Houses control, we don’t accept any liability for
such an occurrence, financial or otherwise. If any of these situations
occur, we reserve the right to cancel the booking on behalf of the
owner. However, every effort will be made to find alternative
comparable accommodation for the intended dates of stay or
unused rental fees and charges will be refunded in full. No further
compensation will be offered.

8. SECURITY BOND

Devonport Holiday Houses (2020) Ltd (“Devonport Holiday Houses”
or “we”) reserves the right to hold a security bond against a Guest’s
credit card for security purposes and to cover any additional
moneys the Guest becomes liable to pay to Devonport Holiday
Houses.

9. PAYMENT FOR EXTRAS

Devonport Holiday Houses will charge any extra costs, penalties or
any other money that a Guest may become liable to pay under
these Terms & Conditions against the security bond or any credit
card held on file. Devonport Holiday Houses may also recover any
associated collection costs, plus interest at 14% per annum on all
overdue amounts. If necessary Devonport Holiday Houses reserves
the right to pursue legal proceedings to recover any money owed by
a Guest.

10. GOODS & SERVICES TAX

All Devonport Holiday Houses prices are in New Zealand dollars
(NZD) and include New Zealand’s 15% Goods and Services Tax
(GST) unless stated otherwise.

11. BEDDING CONFIGURATIONS

Please confirm at time of booking if bedding configuration
requirements differ from those advertised (e.g. make up all beds as
kings rather than king splits). Bedding configuration is always
subject to availability – bedding configurations are not guaranteed,
although Devonport Holiday Houses will make every effort to
accommodate. Changes to standard bedding configuration made
after final payment (i.e. within 30 days of arrival) incur a fee of $75 +
GST and linen costs.. Any request to change the configuration upon
arrival will result in a callout fee of $75 + GST and linen costs.

12. CHECK IN

Guests may check in any time after 3pm on the date of arrival.
Following check-in, notify us promptly if anything seems amiss at
the holiday home. Please also ensure you review the arrival details
provided: it contains important property details, operating
instructions and emergency procedures. Please DO NOT operate
spa pools, televisions, or electronic devices until you have reviewed
the associated instructions. Improper operation may impair
performance or reception and result in a service callout fee.

13.CHECK OUT, LATE CHECKOUTS

– Checkout is strictly 10am.
– A late checkout at 12 noon is permitted subject to availability.
Please arrange a late checkout at time of booking. A late checkout
incurs a $80 + GST fee.
– Any checkouts later than 12 noon on day of departure incur an
additional tariff of up to the equivalent of one night’s
accommodation.
– Lost keys may result in a minimum fee of $50 + GST being
charged to the credit card on file.

14. HOUSEKEEPING

More frequent cleaning may be scheduled upon request for an
additional charge. Please note for stays of seven or more nights
may incur a mandatory additional property cleaning, rubbish
removal and linen change. Excessively littered and/or dirty
conditions at check-out will result in extended housekeeping hours
at an additional cost of $45/hour + GST.
If additional housekeeping is necessary including work to clean
carpets, remove stains, repaint, repair finishes, or replace
furnishings, textiles, BBQ or homewares, OR remove excess
rubbish, you will be charged for labour, materials, and merchandise,
plus any vehicle and labour charges.

15. RESIDENTIAL USE ONLY – NO PARTIES OR EVENTS

This property is a residential dwelling and is to be used strictly for
residential purposes by the Guest(s) and the number of occupants
nominated at time of booking. The use of the property for a function,
a party, or any other like gathering is STRICTLY PROHIBITED. Use
of the property for purposes other than a residential dwelling will
result in eviction from the property, termination of the booking,
forfeiture of all prepaid rentals and a penalty of up to $5,000 (incl.
GST).

16. EVICTION FROM PROPERTY

Devonport Holiday Houses reserves the right to evict, at any time,
Guests from a property if Devonport Holiday Houses determines
these Terms and Conditions have been breached. In the unlikely
event of an eviction under this clause, Devonport Holiday Houses is
not required to refund any rent or other fees charged and reserves
all of its rights under these Terms and Condition to apply additional
charges.

17. PETS

Animals are not permitted on the property. If animals are found on
the property, a $500 penalty fee will be charged, PLUS any extra
cleaning fees, eviction, and the forfeiture of all prepaid rentals.

18. SMOKING IN THE PROPERTY

There is no smoking or use of unlawful substances allowed inside
the property. Please remove any cigarette butts from outside the
property. If a smoking or unlawful substance odour is noted on
check out, a $1000 damage charge will apply in addition to any
additional cleaning and fumigation costs.

19. LOST PROPERTY

Any lost property retrieved will be mailed on to the contact address
we have on file, and a minimum fee of $25 plus postage and
packaging will be charged to the guest credit card.

20. TELEPHONE CHARGES

Any telephone charges (excluding standard line rental) incurred will
be charged to guests/card holder via their credit card.

21. POWER CONSUMPTION

Power is included with all reservations that are charged at a nightly
rate for up to $150 per week. The Guest is responsible for turning
off appliances and heating sources for the property when
unoccupied during the Guest’s stay. Any excess power costs will be
charged to the Guest.

22. CALLOUT CHARGES

In the event that Guest(s) set off security alarms – or damages or
misuses appliances or electronics – the Guest will be charged any
callout fees.

23. OFFICE HOURS

Our office hours are 8.30am – 5pm, Monday to Friday. We will be
closed on public holidays and contactable via an emergency
telephone if there is a problem at the property.

24. FORCE MAJEURE

Devonport Holiday Houses does not accept any liability where a
Guest(s) booking is affected by ‘force majeure’. In the context of
these terms and conditions, ‘force majeure’ is any event that we
could not, even with due care, foresee or avoid. These events
include but are not limited to war, threat of war, riot, civil commotion
or strife, hostilities, industrial dispute, pandemic, natural disaster,
fire, acts of God, terrorist activity, nuclear disaster, adverse weather,
government action, technical problems with transportation or other
events outside our control.

25. LIABILITIES

Devonport Holiday Houses does not accept any responsibility or
liability for acts of omission of third parties that may prevent or
disrupt a Guest’s booking. The information and descriptions
supplied here are believed to be accurate and offered in good faith.
Certain features or facilities may not be available from time to time
due to circumstances beyond our control for which we accept no
liability. In addition no liability can be accepted by us for any injury,
loss or damage to the Guest, any member of the guest’s party or
any visitor to the rental property, arising out of or in connection with
the use of the rental property.

26. AGREEMENT

By paying the deposit, accommodation charges and/or security
bond (as applicable) to Devonport Holiday Houses or a booking
agent, the Guest(s) agree to be bound by these Terms and
Conditions.

The Guest(s) authorises Devonport Holiday Houses to hold credit
card details, and authorises Devonport Holiday Houses to charge
the Guest credit card for any additional charges of any nature
incurred under the Terms and Conditions, and associated collection
costs, plus interest at 14% per annum on all overdue amounts.